Refund policy

At InnoExplore, we understand the importance of customer satisfaction. As a custom activewear business, we have established the following return policy to ensure clarity and fairness for all our customers.

Return Categories

1. Ready-to-Ship Products
For our ready-to-ship inventory items that have no quality defects and no customization, customers may apply for a return within 14 days from the date of delivery by contacting our customer service team.

Return Requirements:
Products must be unused and unworn
Original packaging must be intact and undamaged
Items must be free from any damage, stains, or odors
Products must not have been washed or altered
Return Process:

Contact our customer service within the 14-day window
Return shipping costs and customs duties are the customer's responsibility
Upon receipt and inspection of returned items, we will process your refund
Original shipping costs will be deducted from the refund amount

2. Customized Products (Light Customization & Deep Customization)
Customized products are generally non-returnable due to their personalized nature and cannot be resold.

Exceptions for Quality Issues:
If you receive customized products with:
Manufacturing defects or quality issues
Incorrect quantities or missing items
Products that do not match your approved specifications

Resolution Process:
Contact our sales representative or customer service immediately
Provide photos and detailed description of the issue
We will offer one of the following solutions:
Replacement of defective items
Supplementary shipment for missing quantities

Full or partial refund depending on the severity of the issue

How to Initiate a Return
Contact our customer service team at info@innoexplore.com or +86-171-6081-0940
Provide your order number and reason for return
Wait for return authorization and instructions
Package items securely and ship to our designated address

Processing Time
Return requests are typically processed within 3-5 business days
Refunds will be issued to the original payment method within 7-14 business days after we receive and inspect the returned items

Contact Information
For any questions regarding returns or exchanges, please contact:
Email: info@innoexplore.com
Phone: +86-171-6081-0940
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)