Shipping policy

At InnoExplore, we are committed to providing transparent information about our production timelines and comprehensive shipping solutions to ensure you have a clear understanding of when and how to expect your order.

 

Production Timeline

1. Ready-to-Ship Products & Samples (No Customization)

Ordering Process:
Products are available for immediate purchase through our product pages
Two shipping options available at checkout:
Standard Shipping: 7-15 business days delivery
Express Shipping: 3-8 business days delivery

Processing Time:
In Stock Items: 3-5 business days processing time after payment confirmation
Out of Stock Items: 7-14 business days processing time after payment confirmation
Note: Inventory levels change in real-time. Our sales team or customer service will promptly notify you of any stock status changes that may affect your order.

 

2. Custom Logo Samples

Light Customization (Logo Addition):
Production Time: 5-10 business days after payment confirmation
Applies to products with simple logo additions to existing inventory

Deep Customization (Cut & Sew Samples):
Production Time: 15-20 business days after payment confirmation
Applies to fully customized samples requiring pattern creation and construction.

 

3. Bulk Production Orders

Production timelines vary based on customization level and order quantity:

Small Batch Orders:
Production Time: 7-14 business days
Typically applies to orders with moderate quantities

Large Batch Orders:
Production Time: 15-25 business days
Applies to high-volume orders requiring extended production capacity
Shipping Solutions
For Small Batch Orders & Custom Orders

Europe & North America Customers - Premium Logistics Service:
We offer door-to-door delivery service with customs clearance included for small batch orders and custom orders to customers in Europe and North America. You don't need to worry about additional customs fees or handle clearance procedures yourself.

Available Shipping Methods:
Air Freight: Fastest delivery option for urgent orders
Sea Freight: Most economical for larger shipments
Rail Freight: Balanced cost and speed option
Land Transportation: Regional delivery solutions

Key Benefits:
✅ Customs clearance included - no additional fees
✅ Door-to-door service - delivered directly to your address
✅ No self-clearance required - we handle all customs procedures
✅ Multiple shipping options to suit your budget and timeline
✅ Available for both small batch and custom orders

For detailed shipping costs, delivery times, and to select the best logistics solution for your specific needs, please consult with our customer service team or sales representatives.

Standard Shipping Options
For Ready-to-Ship Products & Other Regions:

Standard Shipping: 7-15 business days delivery
Express Shipping: 3-8 business days delivery
Full Tracking: Comprehensive tracking information provided for all shipments

Order Communication & Support
Order Confirmation: Immediate email confirmation upon successful payment
Production Updates: Regular progress updates for custom and bulk orders
Shipping Notification: Detailed tracking information sent once order ships
Real-time Support: Our sales team and customer service provide timely updates on order status and inventory changes

Important Notes
Production times begin after payment confirmation
All timelines are business days (Monday-Friday, excluding holidays)
Rush orders may be available for additional fees - contact our sales team
Inventory status changes in real-time; we recommend confirming availability for time-sensitive orders
Premium logistics service with customs clearance is available for Europe & North America customers on small batch and custom orders.

Contact Information
For questions about production timelines, shipping options, customs clearance services, or to discuss the best logistics solution for your order:
Email: info@innoexplore.com
Phone: +86-171-6081-0940
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)

Our experienced sales team and customer service representatives are ready to help you choose the most suitable shipping and production solution for your specific requirements.